Welcome to Ribbons & Bows Gifting (“Company,” “we,” “our,” or “us”). These Terms & Conditions govern your use of our website and the purchase of products and services from us.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

1. Eligibility

You must be at least 18 years old or have the permission of a parent or legal guardian to use our website.

By placing an order, you confirm that the information you provide is accurate and complete.

2. Our Services

We provide gifting services including:

• Corporate gifting service
• Event gifting service
• Custom gifting
• Gift wrapping
• Gift sourcing
• Pre-curated gift boxes
• Gift retail
• Gift delivery within Nigeria
• International gifting (where available)

Product availability may change without notice.

3. Orders

Orders are subject to acceptance and product availability.

After placing an order, you will receive an order confirmation email. This confirmation does not guarantee acceptance until payment has been successfully processed.

We reserve the right to decline or cancel any order where:

• Payment cannot be verified
• A product is unavailable
• Pricing or product information contains an obvious error
• Fraudulent activity is suspected

4. Pricing

All prices are displayed in Nigerian Naira (₦) unless otherwise stated.

Customers outside Nigeria may pay using available international payment methods, and exchange rates or bank charges may apply.

Prices may change without prior notice; however, confirmed orders will not be affected.

5. Payment

We accept payments through approved payment gateways.

Payment must be completed before your order is processed.

We do not store your card or banking information.

6. Delivery

Delivery timelines are estimates only and may vary due to:

• Weather conditions
• Public holidays
• Courier delays
• Security restrictions
• Incorrect delivery information supplied by the customer

Customers are responsible for providing accurate recipient information.

If a delivery fails because of incorrect details provided by the customer, additional delivery charges may apply.

7. Gift Recipient Information

By providing another person’s details for gift delivery, you confirm that you have the authority to share that information with us solely for the purpose of fulfilling the order.

We will handle recipient information in accordance with our Privacy Policy.

8. Personalized Gifts

Personalized products cannot be returned or exchanged unless they arrive damaged, defective, or incorrect due to our error.

Customers are responsible for ensuring all names, spellings, dates, messages, and images provided are correct before submitting an order.

9. Cancellations

Orders may only be cancelled before preparation or dispatch begins.

Once a gift has been prepared, personalized, or shipped, cancellation may no longer be possible.

Where cancellation is approved, refunds will be processed according to our Refund Policy.

10. Returns and Refunds

We ensure all orders are carefully and correctly packaged. However, due to the nature of gifting products, certain items may not be eligible for return.

Replacements will be offered where:

• The wrong item was delivered
• The item arrives damaged
• The item is defective
• The item is substantially different from what was ordered

Refunds will be offered where replacements are not available.

Customers should report issues within 24 hours of delivery and provide photographs where applicable.

11. Customer Responsibilities

You agree not to:

• Use our website unlawfully
• Submit false information
• Attempt unauthorized access to our systems
• Upload harmful software or malicious content
• Interfere with website functionality

12. Intellectual Property

All content on this website, including:

• Logos
• Images
• Product descriptions
• Designs
• Graphics
• Text

belongs to Ribbons & Bows Gifting unless otherwise stated.

You may not copy, reproduce, or distribute any content without our written permission.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

14. Limitation of Liability

To the extent permitted by law, we are not liable for:

• Delivery delays caused by third-party couriers
• Events beyond our reasonable control, including natural disasters, strikes, or government restrictions
• Indirect or consequential losses arising from your use of our services

Nothing in these Terms limits any rights that consumers have under applicable law.

15. Account Suspension

We reserve the right to suspend or terminate accounts that:

• Violate these Terms
• Engage in fraudulent activity
• Misuse our platform

16. Changes to These Terms

We may update these Terms & Conditions from time to time.

The updated version will be posted on our website with a revised effective date.

17. Governing Law

These Terms & Conditions shall be governed by the laws of the Federal Republic of Nigeria.

Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of Nigeria, unless otherwise required by applicable law.

18. Contact Information

Business Name: Ribbons & Bows Gifting

Email: hello@ribbonsandbowsgifting.com

Phone: 0815 8442876

Address: Lekki Phase 1, Lagos, Nigeria