Privacy Policy
Welcome to Ribbons & Bows Gifting.
We value your privacy and are committed to protecting your personal information in accordance with the Nigeria Data Protection Act (NDPA) 2023 and other applicable data protection laws where our customers are located.
1. Information We Collect
We may collect:
- Full name
- Email address
- Phone number
- Billing address
- Delivery address
- Gift recipient’s name, address and phone number
- Payment details (processed securely through third-party payment providers)
- Order history
- Device information
- IP address
- Browser information
- Cookies and website usage data
2. Why We Collect Your Information
We process your information to:
- Process your orders
- Deliver gifts
- Verify payments
- Provide customer support
- Send order updates
- Prevent fraud
- Improve our services
- Send promotional emails or SMS where you have given consent
- Comply with legal obligations
3. Legal Basis for Processing
We process your personal data based on:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Our legitimate business interests where those interests do not override your rights
4. Sharing Your Information
We may share your information with:
- Payment providers
- Courier and logistics companies
- Technology service providers
- Marketing service providers (where applicable)
- Government authorities where required by law
We never sell your personal information.
5. International Data Transfers
Because we serve customers within and outside Nigeria, your information may be processed or stored in countries outside Nigeria.
Where this occurs, we ensure appropriate safeguards are in place to protect your personal information as required by applicable law.
6. Data Retention
We retain your information only for as long as necessary to:
- Complete your order
- Meet legal and tax obligations
- Resolve disputes
- Enforce our agreements
After this period, your information will be securely deleted or anonymized.
7. Cookies
Our website uses cookies to:
- Remember your preferences
- Improve website performance
- Analyse visitor traffic
- Enhance your shopping experience
You may disable cookies through your browser settings, although some features may not function properly.
8. Your Rights
Under applicable data protection laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent
- Restrict processing
- Object to certain processing
- Request data portability
- Lodge a complaint with the Nigeria Data Protection Commission (NDPC)
9. Data Security
We use appropriate administrative, technical and physical safeguards to protect your information against unauthorized access, disclosure, alteration and loss.
Although we strive to protect your information, no internet transmission is completely secure.
10. Third-Party Services
Our website may contain links to third-party websites or integrate third-party services such as payment gateways.
We are not responsible for the privacy practices of these third parties.
11. Children’s Privacy
Our services are not intended for children under 18 years of age, and we do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Any updates will be published on this page with a revised effective date.
13. Contact Us
If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.
Business Name: Ribbons & Bows Gifting