At Ribbons & Bows Gifting, we are committed to ensuring that every gift is delivered safely, promptly, and with care. This Delivery & Shipping Policy outlines how we process, ship, and deliver orders within Nigeria.

1. Delivery Coverage

We currently offer delivery services to:

• All 36 States and the Federal Capital Territory (FCT), Nigeria

If your preferred delivery destination is not listed at checkout, please contact our Customer Support team before placing your order.

2. Order Processing

Orders are processed after payment has been successfully confirmed.

Our standard processing times are:

• Standard Gifts: 1–2 business days
• Personalized or Customized Gifts: 3–5 business days
• Corporate & Bulk Orders: Processing time will be communicated upon order confirmation

Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Timelines

Estimated delivery times are:

• Within Lagos: 1–2 business days
• Same-day delivery (where available and ordered before the daily cut-off time)
• Outside Lagos (within Nigeria): 3–5 business days

Please note that these are estimated delivery times and are not guaranteed.

4. Scheduled Deliveries

Customers may schedule deliveries for a future date, including:

• Birthdays
• Weddings
• Anniversaries
• Corporate events
• Employee onboarding
• Holiday celebrations
• Special occasions

While we make every effort to deliver on the selected date, unforeseen circumstances beyond our control may occasionally affect delivery schedules.

5. Shipping Fees

Shipping charges are calculated based on:

• Delivery location
• Package size and weight
• Delivery speed selected

Shipping costs will be displayed during checkout before payment is completed.

6. Recipient Availability

Please ensure the recipient will be available to receive the gift.

If the recipient is unavailable:

• Our delivery partner may contact the recipient
• Delivery may be rescheduled
• Additional delivery charges may apply if a second delivery attempt is required

7. Accurate Delivery Information

Customers are responsible for providing accurate:

• Recipient name
• Mobile number
• Delivery address
• Landmark (where applicable)
• Preferred delivery date

We are not responsible for delays or failed deliveries caused by incorrect or incomplete information.

8. Delivery Delays

While we strive to deliver every order on time, delays may occur due to:

• Severe weather conditions
• Public holidays
• Traffic disruptions
• Security restrictions
• Customs clearance
• Courier delays
• Force majeure events

We will keep customers informed of any significant delays where reasonably possible.

9. Damaged or Missing Orders

If your order arrives:

• Damaged
• Incomplete
• Incorrect
• Missing items

Please notify us within 24 hours of delivery by providing:

• Your order number
• Clear photographs of the package and items received
• A brief description of the issue

After review, we may offer a replacement, refund, or another appropriate resolution.

10. Failed Deliveries

A delivery may be considered unsuccessful if:

• The recipient cannot be reached
• The delivery address is incorrect
• Access to the delivery location is denied
• The package is refused by the recipient

Where a second delivery attempt is requested, additional delivery charges may apply.

11. Corporate & Bulk Deliveries

For corporate orders, we offer:

• Nationwide multi-location deliveries
• Employee onboarding gift deliveries
• Conference and event deliveries
• Scheduled recurring deliveries
• Branded corporate gift distribution

Delivery schedules for bulk orders will be agreed upon before dispatch.

12. Order Tracking

Where available, customers will receive tracking information via email, SMS, or WhatsApp once an order has been dispatched.

For certain local deliveries, live tracking may not be available, but our Customer Support team will provide updates upon request.

13. Contact Us

For delivery or shipping enquiries, please contact:

Business Name: Ribbons & Bows Gifting

Email: hello@ribbonsandbowsgifting.com

Phone: 0815 8442876

Website: www.ribbonsandbowsgifting.com

Customer Support Hours:

• Monday – Friday: 9:00 AM – 8:00 PM (WAT)
• Saturday: 10:00 AM – 8:00 PM (WAT)
• Sunday & Public Holidays: 1:00 PM – 7:00 PM (WAT)