At Ribbons & Bows Gifting, customer satisfaction is important to us. We carefully inspect all products before dispatch to ensure they meet our quality standards.

This Refund & Return Policy explains when returns, exchanges, and refunds may be available. By placing an order on our website, you agree to this policy.

1. General Policy

Due to the nature of our products, many of our gifts are personalized, perishable, or made to order. As a result, not all items are eligible for return or refund.

However, if an item arrives damaged, defective, incorrect, or incomplete, we will work with you to resolve the issue promptly.

2. Eligible Returns

You may request a return or replacement if:

• You received the wrong item
• Your order arrived damaged during delivery
• Your item is defective
• Items are missing from your order
• The product differs significantly from what was ordered

Requests must be submitted within 24 hours of receiving your order.

Refunds are only issued if a replacement is not available.

3. Non-Returnable Items

The following items cannot be returned or refunded unless they are defective or delivered in error:

• Personalized gifts
• Custom-branded corporate gifts
• Engraved products
• Customized gift boxes
• Flowers
• Fresh food items
• Cakes
• Chocolates
• Perishable goods
• Gift cards or digital gift vouchers
• Sale or clearance items marked as non-refundable

4. Change of Mind

We do not offer refunds or returns for:

• Change of mind
• Ordering the wrong product
• Incorrect personalization details submitted by the customer
• Incorrect recipient information provided during checkout

Please review your order carefully before completing your purchase.

5. Order Cancellations

Orders may be cancelled only before processing or production begins.

Orders that have already been:

• Customized
• Packed
• Prepared
• Dispatched

cannot be cancelled.

Approved cancellations will be refunded to the original payment method or your preferred bank account within 1–7 business days, depending on your payment provider/bank.

6. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 24 hours and provide:

• Your order number
• Clear photographs of the item and packaging
• A brief description of the issue

We will assess your claim and, where appropriate, provide a replacement or refund if there’s no suitable replacement.

7. Missing Items

If any item is missing from your order, please notify us within 24 hours of delivery.

Following verification, we will arrange for the missing item to be delivered or provide another suitable resolution.

8. Return Process

If your return request is approved:

• Contact our Customer Support team
• Follow the return instructions provided
• Securely package the item, ensuring the item and packaging are in the exact condition it was received
• Upon receipt, we will inspect the item to ensure it meets our returns conditions

Items returned without prior approval may not qualify for a refund or replacement.

9. Refunds (If a Replacement Is Not Available)

Once your return or claim has been reviewed and approved, refunds will be processed to your original payment method or preferred bank account.

Refund processing times may vary depending on your bank or payment provider.

Shipping fees are generally non-refundable unless the return is due to our error.

10. Exchanges

Where appropriate, we may offer an exchange instead of a refund.

Exchanges are subject to product availability.

If the original item is no longer available, a product of equal value may be offered with your approval.

11. Corporate Orders

Corporate and bulk orders involving customized branding or personalization are generally non-refundable once production has commenced.

Where products arrive damaged, defective, or incorrect due to our error, we will work with the client to provide replacements or another appropriate remedy.

12. Quality Assurance

Every order is inspected before dispatch. While we strive to ensure that products match the images displayed on our website, slight variations in colour, packaging, flowers, seasonal items, or handmade products may occur and do not constitute defects.

13. Contact Us

For refund or return requests, please contact us:

Business Name: Ribbons & Bows Gifting

Customer Support Email: hello@ribbonsandbowsgifts.com

Phone/WhatsApp: 0815 8442876

Business Hours: Monday – Friday, 9:00 AM – 8:00 PM (WAT)

Please include your order number in all correspondence to help us resolve your request as quickly as possible.

Our Customer Satisfaction Commitment at Ribbons & Bows Gifting

We are committed to delivering gifts that create memorable experiences. If something doesn’t go as planned, we’ll work with you fairly and promptly to find the best possible solution. Our goal is to provide excellent service while complying with applicable consumer protection laws in Nigeria.